System Administrator 1 with Security Clearance
Company: CDO Technologies Inc
Location: Warner Robins
Posted on: May 9, 2024
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Job Description:
Are you ready to apply cutting-edge technologies to solve real
world problems? Do you thrive in an environment where people
leverage technology and processes to build innovative and
sustainable solutions? You might just be a perfect fit for the CDO
teamSince 1995, CDO Technologies has delivered the best solutions
for unique business problems in the commercial and federal sectors
ranging from Asset Management to IT ServicesCDO employees
demonstrate integrity, embrace teamwork, and embody a Can Do
attitude in the delivery of superior customer servicePosition
Summary: This position provides client technical services and
support to the local base as part of a support effort for
AFRCPrimary Duties/Responsibilities:--- Function as focal point for
user and workstation problem resolutionProvide end-to-end ownership
of incidents with actual or potential impact to operations.
* Create and maintain a central repository for technical advice and
solutions for network systems, (CST / CFP share drive, Tier 0,
etc.), software applications assistance, automatic data processing
support, hardware exchange, and repair service support.
* Assist with reporting network performance metrics using Remedy
Action Reporting System.
* Utilize Remedy to enter, document, track, coordinate, route,
resolve, and close user ticket issues.
* Coordinate with AFNet Mission Assurance Center (AMAC), ESU, HQ
AFRC workcenters, other AFRC host bases, and the AFRC/MCCC to work
all user issues.
* Work with HQ software license manager to prevent unlicensed
software from being used on the network.
* Administer cloud-related components and operational management
tools.
* Maintain cloud user access roles, presentation of applications
and automation workflows.
* Support requirements to configure and implement any required
cloud integration with other applications, automation monitoring
and automated event/ incident remediation wherever possible and
appropriate.
* Manage and maintain VMs and virtualization related technologies,
including configuration management tools.
* Image, reimage, work-assist tech refresh for workstations,
printer support, hand-held mobile devices, etc.
* Support workstation types that include: desktops, laptops,
tablets, zero clients, mobile devices (including smartphones and
iPads), tablets, etc.
* Support Lync-Enterprise/Skype for Business user capabilities and
functionality.
* Assist in evaluation, testing, documenting, deploying new
user-base technology.
* Function as an equipment custodian, as required.
* Assist with local user training, performs initial fault
assessment and resolution.
* Work, coordinate, document, resolve, and close trouble tickets
and coordinate activities with CSTs in the CSC.
* Manage the Remedy queues supporting the local users (e.g., at HQ
or respective base).
* Support will include those IA duties, as required by AFNet.
* Utilize Remedy Management System (RMS) to maintain historical
database of reported problems and associated events.
* Provide Tier 0 and 1 support includes support to NIPR/SIPR
services.
* Remediate vulnerabilities on assigned systems and report in AF
designated systems (e.g., ACT).
* Provide an "always ready" posture for successfully completing a
Command Cyber Readiness Inspections (CCRIs) for Tier 1, user-facing
vulnerabilities.
* In the event after hours support is required, you may be called
upon to perform outside your normal work day for the purpose of
restoring service to operational statusMinimum Requirements:---
Technical experience utilizing PowerShell and remediating MS-based
Windows workstations.
* 8570 IAT 2 certification.
* 2+ years relevant experience.
Clearance Requirement:--- An active Secret security clearance is
requiredWhat can a CDO employee expect? At CDO Technologies, we
believe in taking care of our employees with a comprehensive
benefits packageOur health and welfare benefits include two medical
plan options along with a LiveHealth program to see a doctor online
anytime day or nightCDO offers dental, vision, and a Flexible
Spending Account for medical or childcareEmployees may also enroll
in a 401(k) plan with their first paycheckFull-time employees also
receive company paid short- and long-term disability and life
insuranceWe also provide tuition reimbursement, professional
development, and certification reimbursementsFinally, CDO also
offers employees a generous leave program including paid holidays,
vacation, and sick leaveCDO is an equal opportunity employerAll
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender identity, sexual
orientation, national origin, disability, or veteran status.
Keywords: CDO Technologies Inc, Macon , System Administrator 1 with Security Clearance, IT / Software / Systems , Warner Robins, Georgia
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