Student Experience Manager

Company: University of Georgia
Location: Athens
Posted on: November 15, 2024

Job Description:

Posting Details



Posting Details




Posting Number
S12830P


Working Title
Student Experience Manager


Department
Franklin-Deans Office Admin


About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.


About the College/Unit/Department



College/Unit/Department website
https://franklin.uga.edu/


Posting Type
External


Retirement Plan
TRS or ORP


Employment Type
Employee


Benefits Eligibility
Benefits Eligible


Full/Part time
Full Time


Work Schedule



Additional Schedule Information
Standard hours, M-F (8am-5pm) with occasional evening or weekends


Advertised Salary
$60,000


Posting Date
10/27/2024


Open until filled
Yes


Closing Date



Proposed Starting Date
11/11/2024


Special Instructions to Applicants



Location of Vacancy
Athens Area


EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).


USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .





Position Information




Classification Title
Student Services Professional


FLSA
Exempt


FTE
1.0


Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.


Preferred Qualifications

• 
  
• Bachelor's degree
  
• Work experience in orientation and onboarding and/or related experience in a college environment.
  
  
  
  
  
  Position Summary
  Franklin College of Arts and Sciences, named in honor of Benjamin Franklin, is the heart of UGA's liberal arts learning environment. The research, scholarship and creative output by the faculty and students in more than 80-degree programs set the place for a dynamic environment at Georgia's flagship institution.
  
  The Student Experience Manager (SXM), reporting to the Senior Associate Dean, will be instrumental in building a strong student community within the Franklin College of Arts and Sciences. This position will develop and execute engagement activities for students that are a pivotal part of an enriched collegiate experience. The SXM will share the benefits and philosophy of an arts and sciences degree with prospective students, new and transfers, as well as parents. Overseeing a group of 50+ student ambassadors, the SXM will coordinate ambassador involvement in various activities across the college, including social media, events, and alumni and donor visits. The ideal candidate loves to communicate, is adaptable, and possesses a strong commitment to student success. Given the size and complex nature of the Franklin College, it is critical that the Student Engagement Coordinator work closely with the Office of Student Academic Services, the Office of Marketing and Communications as well as the Development and Alumni relations team.
  
  Key Responsibilities:
  
  Event Management: Lead events from conception to completion, collaborating with a range of stakeholders, for the Franklin College of Arts and Sciences' student population of over 11,000 students. Activities, events, and projects designed to create an on-going atmosphere of care, concern, and goal attainment for students. Events may take place during non-standard work hours.
  Innovative Strategy Development: Brainstorm and implement innovative ideas and strategies to increase engagement and student community.
  Data Management and Analysis: Build and manage data capture mechanisms, conduct routine analysis, and provide actionable insights to drive decision-making for future events and engagements.
  
  
  Knowledge, Skills, Abilities and/or Competencies
  
  • 
    
  • Energetic, student-centered, and team-oriented professional
    
  • Commitment to customer service, both internal and external to the college
    
  • Demonstrated conceptual knowledge and experience in student programming
    
  • High level of comfort with frequent student contact and ability to work with a variety of student groups
    
  • Demonstrated ability to successfully balance, prioritize, and manage multiple tasks in an active, fast- paced environment, while providing superior constituent service
    
  • Excellent oral, written, computer, problem-solving, and critical thinking, skills.
    
    
    
    Physical Demands
    None
    
    
    Is driving a responsibility of this position?
    No
    
    
    Is this a Position of Trust?
    Yes
    
    
    Does this position have operation, access, or control of financial resources?
    No
    
    
    Does this position require a P-Card?
    No
    
    
    Is having a P-Card an essential function of this position?
    No
    
    
    Does this position have direct interaction or care of children under the age of 18 or direct patient care?
    Yes
    
    
    Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
    No
    
    
    Credit and P-Card policy
    Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the .
    
    
    Background Investigation Policy
    Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the .
    
    
    
    
    
    Duties/Responsibilities
    
    
    
    
    Duties/Responsibilities
    
    Ambassador Program Coordinator
    
    
    
    • 
      
    • Manage and enhance the Ambassador Program within the Franklin College of Arts and Sciences, including recruiting, training, and overseeing student ambassadors, as well as coordinating their involvement in various college activities to promote student engagement and community building.
      
    • Develop and implement strategies to enhance the Ambassador Program, ensuring it meets the college's goals and objectives.
      
    • Foster a sense of community among student ambassadors and encourage their active participation in college activities.
      
    • Work closely with faculty, staff, and other departments to integrate the Ambassador Program into broader college initiatives.
      
    • Serve as the primary point of contact for student ambassadors, providing guidance and support as needed.
      
    • Collect feedback and data to assess the effectiveness of the Ambassador Program and make recommendations for improvements.
      
      
      
      Percentage of time
      40
      
      
      
      
      Duties/Responsibilities
      
      Community Building and Event Management
      
      
      
      • 
        
      • Develop programming and activities that strengthen the Franklin College of Arts and Sciences student community and enrich the overall collegiate experience.
        
      • Independently manage the planning, organizing, and execution of events ranging of 15+ attendees. Provide onsite leadership and coordination.
        
      • Assist with the logistics of multi-day Orientation and Graduation activities.
        
      • Work closely with directors, project managers and student leaders to promote inclusive community programming and enhance student experiences. Collect and analyze metrics post-event to evaluate program success and recommend improvements for future events. Ensure compliance with UGA event policies, especially those related to serving alcoholic beverages.
        
        
        
        Percentage of time
        40
        
        
        
        
        Duties/Responsibilities
        Student and Parent Liaison
        
        • 
          
        • Champion the benefits and philosophy of an arts and sciences degree when talking with new, prospective and transfer students, as well as their parents.
          
        • Assist with information sessions and visits for prospective students and their parents, highlighting the advantages of an arts and sciences education and ensuring they receive comprehensive information about the college's offerings.
          
        • Advocate for the needs and interests of new and transfer students, helping them navigate the transition to college life.
          
        • Work with the Marketing and Communications team to develop and distribute informational materials that outline the benefits of a degree from the Franklin College of Arts and Sciences.
          
        • Work closely with the Office of Student Academic Services to ensure a cohesive and supportive experience for new and transfer students.
          
          
          
          Percentage of time
          20
          
          
          
          

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