Complaints and Issues Specialist

Company: VirtualVocations
Location: Alpharetta
Posted on: November 20, 2024

Job Description:

A company is looking for a Complaints and Issues Specialist II to document and address customer complaints and issues.

Key Responsibilities

Process customer inquiries, complaints, and issues in compliance with regulatory requirements
Support investigations to determine root causes and identify resolutions for complaints and issues
Analyze complaints data to identify trends and opportunities for improvement

Required Qualifications, Training, and Education

High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Experience with grievances and complaints is preferred
Knowledge of Medicare is preferred

Keywords: VirtualVocations, Macon , Complaints and Issues Specialist, Other , Alpharetta, Georgia

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